Our Delivery Manager has a hybrid role comprising of internal community team management and client project duties surrounding the following responsibilities:

 

• Manage a team of Business Analysts, Consultants and Senior Consultants that will be staffed on a range projects

• Ensures utilization of staff is optimized by tracking individual team member forecasts and working with key Bluewolf staff to ensure team members are appropriately staffed on projects
• Mentors and supports the professional education of team and other junior staff within Consultant Community
• Manages assigned Community initiatives and duties as well as relationships with customers and technology-enabled process improvement/redesign.
• Lead specific portions of projects or manage his/her own engagements
• Review, analyze, and evaluates business systems, business models, business requirements, and user needs
• Formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity
• Effectively facilitate internal and client meetings, working effectively individually, with internal staff and customer project team members toward customer satisfaction and success
• Performs Salesforce.com administration / configuration / data migration / integration duties as directed

 

Required skills and experience for this vital Delivery Manager role include the following:

 

• Master Degree in related technical program or marketing.
• 7 - 10 years of work experience, including 3 years of consulting experience in new technologies and digital transformations
• Must have a work expertise in Marketing, digital marketing would be a plus.
• Minimum of 1 year prior experience successfully managing a team
• Minimum of 3 years as a project manager within the consultancy industry
• Must have lead projects with worldwide team members
• Must have several experiences with various clients’  industries such as retail, real estate, high technology, non for profit organisation.
• Must have experienced and lead global projects delivery
• Strong knowledge and use of the Salesforce.com suite
• Must be certified in Salesforce as Administrator, Email specialist, Marketing Cloud, Sales Cloud and Pardot.
• Must be certified in a marketing automation tool (eg. Marketo or Eloqua)
• Must have worked in projects using agile methodology Must be Certified Scrum Master
• Other project management or technical certifications preferred but not required.
• Must be fluent in French and English, and a third language would be a plus.
• Experience of IBM tools and knowledge of IBM processes would be preferred

Your gender identity doesn't matter to us.

 

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