Zürich Delivery Manager (m/f/d) - Salesforce Marketing Cloud...

... for our Swiss team

Our Delivery Manager has a hybrid role comprising of internal community team management and client project duties surrounding the following responsibilities:


  • Manage a team of Business Analysts, Consultants and Senior Consultants that will be staffed on a range projects
  • Ensures utilization of staff is optimized by tracking individual team member forecasts and working with key Bluewolf staff to ensure team members are appropriately staffed on projects
  • Mentors and supports the professional education of team and other junior staff within Consultant Community
  • Manages assigned Community initiatives and duties as well as relationships with customers and technology-enabled process improvement/redesign.
  • Lead specific portions of projects or manage his/her own engagements
  • Review, analyze, and evaluates business systems, business models, business requirements, and user needs
  • Formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity
  • Effectively facilitate internal and client meetings, working effectively individually, with internal staff and customer project team members toward customer satisfaction and success
  • Performs Salesforce.com administration / configuration / data migration / integration duties as directed


Required skills and experience for this vital Delivery Manager role include the following:


  • Master Degree in related technical program or marketing.
  • 7 - 10 years of work experience, including 3 years of consulting experience in new technologies and digital transformations
  • Must have a work expertise in Marketing, digital marketing would be a plus.
  • Minimum of 1 year prior experience successfully managing a team
  • Minimum of 3 years as a project manager within the consultancy industry
  • Must have lead projects with worldwide team members
  • Must have several experiences with various clients’  industries such as retail, real estate, high technology, non for profit organisation.
  • Must have experienced and lead global projects delivery
  • Strong knowledge and use of the Salesforce.com suite
  • Must be certified in Salesforce as Administrator, Email specialist, Marketing Cloud, Sales Cloud and Pardot.
  • Must be certified in a marketing automation tool (eg. Marketo or Eloqua)
  • Must have worked in projects using agile methodology Must be Certified Scrum Master
  • Other project management or technical certifications preferred but not required.
  • Must be fluent in French and English, and a third language would be a plus.
  • Experience of IBM tools and knowledge of IBM processes would be preferred

Your gender identity doesn't matter to us.


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Human Resources

We're always on the lookout for exciting, friendly and talented people with inspiring ideas. Because that's exactly who makes up our agency. ​Apply online now for one of our available positions - we look forward to getting to know you! If you already have questions, feel free to contact us on Whatsapp +49 174 9966 805.


Katharina Mühlbach, People Team
Aperto – An IBM Company
Chausseestr. 5
10115 Berlin
Tel.: +49 30 283921-418