Under the roof of IBM iX, we as Aperto, Bluewolf and exc.io offer a highly competitive portfolio in the design and implementation of Salesforce.
Together, we are striving to become the leading partner for CRM, Marketing Cloud and Marketing Automation based on Salesforce, to create unique customer and employee experiences for our clients.
Our portfolio in customer success platforms
As a unity of four powerful brands within IBM iX, each with their very unique and specific know how, we are able to design and implement the ideal customer success platform for you as our client.
We believe experience matters
Within IBM’s Salesforce practice in DACH, Aperto, Bluewolf and IBM iX combined are currently holding more than 60 certifications with different focuses. Globally we owe the Fullforce Partner status. Our expertise ranges from Marketing Cloud to CPQ, across the whole Salesforce platform, including all its clouds and applications. Nothing we do is hypothetical and our customer portfolio and success stories across all industries and countries reflect our success.
Phase 1: Design – Align, Blueprint and Proof of Concept
The Design offering consists of three steps – Align, Blueprint and Proof of Concept. In the Align phase, we first establish internal consensus on how to approach a design for a valuable customer and employee experiences using Salesforce. We then develop a detailed plan on how to use customer data and Salesforce to your competitive advantage in the Blueprint phase. To allow for an even better understanding of what can be done and achieved with Salesforce, our team can then develop an optional Proof of Concept through the experience of one specific user journey, including a showcase that will provide the significant wow moment.
Phase 2: Create – Build, Go and Campaign
In phase 2 we actually Create your Salesforce customer success platform through Build, Go and Campaign. The Build offering includes the implementation of complete customer and employee experiences across all Salesforce Clouds and products. The Go offering is our proven methodology to get you live, faster. Our marketing experts step in for the Campaign offering, which includes the initial setup of a campaign, helping you to evolve digital programs and engage customers via various channels.
Phase 3: Innovate – Beyond, content, analytics
On top of setting up your Customer Success Platform, we want you to get the best out of your system. We want to Innovate! Our Beyond lets you stay on track with your customer success platform and allows you to continuously connect employee engagement and customer experience to measurable business value. Let our Content Creation team up your game with top-notch content that creates wow moments over and over again, adapting your campaigns to the customers’ needs. Finally, to get the most out of your data, we use advanced Analytics and AI solutions to measure and evaluate your business results and make smart recommendations based on the gathered data.